Anthem Life’s main claim offices manage all life and disability claims and claims-related customer service for our customers. If you need to submit a claim, use our online claim submission tool or print and mail a claim form.
Mailing Address
Attn: Life Claims Service Center
PO BOX 105448
Atlanta, GA 30348-5448
Phone Number
800-552-2137
Mailing Address
Attn: Disability Claims Service Center
PO BOX 105426
Atlanta, GA 30348-5426
Phone Number
800-232-0113
Mailing Address
Attn: Leave Services Service Center
PO BOX 105429
Atlanta, GA 30348-5429
Phone Number
800-868-7046
Anthem Life’s main administrative office manages enrollment, billing, and general questions.
Mailing Address
PO BOX 182361
Columbus, OH 43218-2361
Phone Numbers
866-551-0326 (CT, GA, ME, NH, NY, VA)
866-551-0315 (IN, KY, MO, OH, WI)
866-594-0516 (CA, CO, NV)
For Large Group, please contact your dedicated service team (located on your billing statement).
For Small Business, please contact your customer service team (located on the back of your identification card).
For Individual Members, please contact your customer service team (located on the back of your identification card).
The information provided in this website does not represent a contract. It is a partial listing of benefits and services that is dependent on the Plan Options chosen. This benefit overview is only one piece of your entire enrollment package. All benefits and services are subject to the conditions, limitations, exclusions, and provisions listed in the contract documents: the Certificate, Policy, and/or Trust Agreement, if any, for this product. In the event of a conflict between the contract documents and this benefits description, the contract documents will prevail. If you have any questions, please contact your Human Resources/Benefits manager. Exclusions and limitations are listed in detail in the certificate, policy or trust agreement that applies to this product.
For Value Added benefits:
The information provided in this website does not represent a contract. It is a partial listing of benefits and services that is dependent on the Plan Options chosen. This benefit overview is only one piece of your entire enrollment package. All benefits and services are subject to the conditions, limitations, exclusions, and provisions listed in the contract documents: the Certificate, Policy, and/or Trust Agreement, if any, for this product. In the event of a conflict between the contract documents and this benefits description, the contract documents will prevail. If you have any questions, please contact your Human Resources/Benefits manager.
Exclusions and limitations are listed in detail in the certificate, policy or trust agreement that applies to this product.
For Value Added benefits:
The Value Added additional services, Resource Advisor and Travel Assistance, are not a part of the certificate, policy or trust agreement and do not modify any insured benefits. The Value Added additional services are provided based on negotiated agreements between the insurance company and certain service providers. Although the insurance company endeavors to make these services available to all policyholders and certificate holders as described, modifications to our agreements with service providers may require that services be periodically modified or terminated. Such modification or termination of services may be made based on cost to the insurer, availability of services, or other business reasons at the discretion of the insurer or service providers.
Travel Assistance value added services are provided by Generali Global Assistance, Inc. In all cases, Generali Global Assistance, Inc. only suggests a medical professional, medical facility or attorney that gives services to the eligible member. They are not employees or agents of Generali Global Assistance, Inc. or Anthem Life. You choose the medical advice or legal counsel you want. Generali Global Assistance, Inc. or Anthem Life is not liable for any medical advice or legal counsel given by the medical professional or attorney. Generali Global Assistance, Inc. also is not liable for the negligence or other wrongful acts or omissions of any of the health or legal care professionals who give these services. The covered member cannot take action against Generali Global Assistance, Inc. or Anthem Life for its suggestion of or contract with a medical professional or attorney. You must pay back Generali Global Assistance, Inc. for some costs. Generali Global Assistance, Inc. is not affiliated with Anthem Life and the services provided are not part of the insurance coverage provided by Anthem Life. The agreement between Generali Global Assistance, Inc. and Anthem Life is subject to change, which may affect the services offered. Valid only for eligible members. Retirees are not eligible for travel assistance services.
Beneficiary Companion services are provided by Generali Global Assistance, Inc.
Life and Disability products are underwritten by Anthem Life Insurance Company. In Georgia, Life and Disability products are underwritten by Greater Georgia Life Insurance Company using the trade name Anthem Life. In New York, Life and Disability products are underwritten by Anthem Life & Disability Insurance Company. Anthem is a registered trademark of Anthem Insurance Companies, Inc.
